Resident Support Specialist
The Resident Support Specialist at Extenteam Client Roles is a pivotal member of the centralized Resident Support team, dedicated to enhancing resident retention within a portfolio of apartment communities. This role involves proactive engagement with residents to manage lease renewals, address inquiries, and ensure overall satisfaction. Extenteam, founded in 2021 and headquartered in Miami, Florida, specializes in AI-driven operations for short-term rental property management, supporting over 80,000 properties globally.
In this position, the Resident Support Specialist will proactively contact residents to discuss lease renewals, effectively communicate renewal options, lease terms, and rent adjustments, and address any concerns or objections. The role also includes responding to resident inquiries via phone, email, and other channels, providing accurate information regarding lease agreements and community guidelines, assisting with move-out procedures, and ensuring compliance with renter's insurance requirements. Collaboration with on-site team members is essential for escalating complex issues and ensuring a seamless resident experience.
Candidates should possess a high school diploma or equivalent, with a strong background in customer service emphasizing verbal and written communication skills. Proficiency in Microsoft Office Suite (Outlook, Excel, Power BI) is required, and experience with property management software is advantageous. The ideal candidate will demonstrate a customer-focused approach, effective communication abilities, teamwork, initiative, and adaptability to changing priorities and technologies.
This is a remote position offering flexibility and eliminating daily commutes. Extenteam provides a competitive salary that reflects the candidate’s experience and responsibilities, along with standard leave entitlements for rest and well-being. Additionally, the company offers Health Maintenance Organization (HMO) coverage, ensuring access to medical services via accredited hospitals and clinics.
Extenteam fosters a collaborative and high-performance culture, emphasizing clear communication and teamwork. The company operates with a hands-on, visionary leadership approach, focusing on innovation, product excellence, and customer-centric decision-making. Employees are encouraged to proactively solve problems, engage directly in key initiatives, and contribute to a unified purpose, aligning behind a shared mission to drive success.