Support Automation & Knowledge Lead (all genders)

The Support Automation & Knowledge Lead at Lucanet Group is a pivotal role within the company's customer support division, focusing on enhancing support processes through automation and effective knowledge management. Lucanet Group is a global provider of financial consolidation, planning, and reporting software, dedicated to empowering finance teams with user-friendly solutions.

In this position, the individual is responsible for developing and implementing automation strategies to streamline support workflows, thereby improving efficiency and customer satisfaction. Key responsibilities include analyzing current support processes, identifying areas for automation, and overseeing the creation and maintenance of a comprehensive knowledge base to assist both customers and support staff.

The ideal candidate should possess a strong background in support operations, with experience in process automation and knowledge management systems. Proficiency in relevant software tools and a solid understanding of customer support metrics are essential. Excellent analytical skills, coupled with the ability to lead cross-functional teams, are also required.

Lucanet Group offers a competitive compensation package, including a company pension plan and paid volunteer time. Employees benefit from flexible working models, generous vacation days, and dedicated resources for learning and development. The company fosters a culture of collaboration and innovation, providing opportunities for personal and professional growth.

Joining Lucanet Group means becoming part of a diverse and inclusive team that values continuous improvement and trust. With a global presence and a commitment to empowering finance professionals, Lucanet provides a dynamic environment where employees can make a significant impact and advance their careers.