Strategy & Operations

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

Role Overview

We’re looking for a Strategy & Operations operator to support and scale day-to-day business operations by analyzing data, identifying inefficiencies, and designing more efficient, scalable workflows.

What You’ll Do:

- Analyze operational data to identify trends, inefficiencies, and areas for improvement.

- Assist in process optimization, workflow automation, and operational efficiency.

- Support cross-functional teams with data-driven insights and reporting.

- Maintain and update internal dashboards, reports, and documentation.

- Help streamline internal processes across finance, sales, procurement, and customer support.

- Collaborate with teams to improve business operations and efficiency.

- Assist in project management and execution of strategic initiatives.

- Support contract management and procurement workflows, ensuring compliance and efficiency.

- Contribute to go-to-market operations by improving coordination between sales, finance, and legal teams.

- Ensure data accuracy and integrity in operational systems.

- Travel — Travel is expected approximately 50% to 75% of the time for customer discovery, workshops and onsite collaboration.

MUST HAVE

- S...