Sr. Engagement Manager
The Senior Engagement Manager at Conga is a strategic delivery leader responsible for overseeing the end-to-end implementation of Conga's solutions within complex enterprise environments. This role combines deep project management expertise with the use of modern AI tools to enhance delivery efficiency and documentation quality. Operating at the intersection of technology, business processes, and change management, the Senior Engagement Manager leads cross-functional teams while promoting AI-augmented delivery practices that elevate both efficiency and client impact.
Key responsibilities include managing multiple concurrent enterprise SaaS implementations, from scoping through go-live and hypercare. The role involves defining and managing key project artifacts such as charters, RACI matrices, RAID logs, risk registers, and delivery roadmaps. The Senior Engagement Manager leads executive kick-offs, cadence calls, steering committee updates, and quarterly business reviews, proactively identifying risks, scope changes, and delivery blockers, and driving resolution with minimal escalation. Additionally, the role entails managing implementation budgets, partnering on Statements of Work (SOWs) and Change Orders, delivering clear executive reporting, identifying cross-sell and upsell opportunities, leveraging AI tools to develop and validate requirements documentation, generating user stories and process flows using AI-assisted methodologies, driving test strategy, and serving as a trusted advisor and escalation point for VP and C-level stakeholders.
Candidates should have over seven years of experience in enterprise SaaS implementation, consulting, or professional services, with a proven track record in leading complex implementations exceeding $500K, including integrations and organizational change. Strong expertise in project management tools such as Jira, Smartsheet, RocketLane, or MS Project is essential. Exceptional written and verbal communication skills, with the ability to produce executive-ready documentation, are required. Experience facilitating requirements workshops, solution design sessions, and UAT cycles with enterprise customers is necessary. A working knowledge of SaaS integration patterns, including REST APIs and iPaaS solutions such as MuleSoft, Boomi, or Workato, is beneficial. A bachelor's degree in Business, Computer Science, Information Systems, or a related field is preferred.
While specific compensation details are not provided, the role offers a competitive salary commensurate with experience, along with a comprehensive benefits package. This includes health insurance, vision insurance, dental insurance, health savings accounts, and an employee assistance program. Additional perks may include parental leave and a 401(k) plan.
Conga fosters a culture of innovation and growth, providing opportunities for individual and team development within an environment where every voice is heard. As a Senior Engagement Manager, you will play a pivotal role in shaping the future of Conga's enterprise solutions, driving customer success, and contributing to the company's mission of empowering customers to deliver transformational revenue growth.