Sr. Customer Experience Specialist
The Sr. Customer Experience Specialist at PitchBook Data plays a pivotal role in enhancing client relationships and promoting the company's brand through strategic event planning and gifting initiatives. This position is integral to the Marketing team, which is essential for driving growth by supporting Sales and Customer Success departments in client acquisition and retention. The role is based in London, England, and requires a dynamic individual capable of thriving in a fast-paced, collaborative environment.
Key responsibilities include managing and supporting the execution of a global client event strategy, focusing on EMEA-based events that facilitate in-person interactions for the Commercial team. The role involves overseeing the end-to-end event planning process, including venue and catering arrangements, signage, shipping, swag, and event documentation. Additionally, the specialist coordinates on-site event needs such as printing, giveaways, and signage, and manages the client gifting platform, Sendoso, including campaign and inventory management. Support for the Company Store and participation in various company initiatives and projects are also part of the role.
Candidates should possess a Bachelor's degree and have over three years of relevant professional experience in marketing and events management. Strong organizational and communication skills are essential, along with the ability to manage multiple projects simultaneously in a detail-oriented and deadline-driven manner. Proficiency with the Microsoft Office suite, including Outlook, Word, and Excel, is required, and experience with automation software and project planning tools is preferred. The role requires the ability to travel 1–3 times per year and authorization to work in the United Kingdom without the need for visa sponsorship.
Compensation includes private medical insurance, a dental scheme, additional medical wellness incentives, and life cover. Emotional health benefits encompass a paid sabbatical program after four years, paid parental leave, education subsidies, robust training programs on industry and soft skills, and a minimum of 25 days annual leave plus volunteer days. Social health benefits include employee resource groups, company-wide events, an employee referral bonus program, and quarterly team-building events. Financial health benefits comprise a 10% pension contribution, income protection, a shared ownership employee stock program, and a transportation stipend.
PitchBook Data fosters a collaborative and innovative culture, emphasizing in-person collaboration to fuel creativity and strengthen connections. The company offers extensive learning programs and mentorship opportunities, promoting a culture of curiosity and continuous improvement. Employees are encouraged to take risks, fail fast, and pursue excellence, with a focus on challenging themselves and embracing ambiguity. The role is expected to be in the office five days a week, reflecting the company's commitment to in-person collaboration.