Specialist, Service Desk

The Specialist, Service Desk at White & Case is a pivotal role within the firm's global IT support team, based in Manila. This position is integral to ensuring seamless IT operations across the firm's international offices. White & Case, established in 1901, is a leading global law firm with a strong presence in 46 offices across 31 countries.

In this role, the Specialist will be responsible for providing first-line IT support, troubleshooting technical issues, and ensuring the efficient operation of IT systems. Daily tasks include responding to service requests, diagnosing hardware and software problems, and collaborating with other IT teams to implement solutions. The Specialist will also assist in the maintenance of IT equipment and contribute to the continuous improvement of IT services.

Candidates should possess a strong background in IT support, with experience in troubleshooting and resolving technical issues. Proficiency in hardware and software diagnostics, excellent communication skills, and the ability to work collaboratively in a team environment are essential. A commitment to delivering high-quality service and a proactive approach to problem-solving are also important.

White & Case offers a comprehensive benefits package that includes health insurance, retirement plans, and professional development opportunities. The firm is committed to fostering a supportive and inclusive work environment, providing employees with the resources and opportunities to thrive in their careers.

The firm's culture is built on the values of being pioneering, united, and human. These principles guide the behaviors and actions that enable White & Case to deliver on its promises to clients and employees. The firm emphasizes innovation, collaboration, and personal growth, creating an environment where individuals can develop meaningful relationships and contribute to the firm's success.