Solutions Architect - Enterprise Service Management
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We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
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Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
The Senior Consultant I, Solution Architecture, is a key leadership role responsible for designing innovative and high-value solutions for customers, primarily leveraging the Atlassian suite. As a Solution Architect, this individual builds long-term, trusted relationships with customers, guiding them on their transformational journey to support broad corporate initiatives.
This role requires broad expertise across Atlassian's core focus areas—world-class software development, enterprise service management, enterprise strategy and planning, and teamwork collaboration—complemented by deep, specialized knowledge in one of these pillars. The focus is on co-creating multi-year strategic roadmaps and providing the architectural oversight necessary for successful adoption and lasting business value.
What you’ll be doing 💪
Strategic Customer Partnership & Envisioning:
- Deliver strategic solution roadmap discussions with customers, aligning their business objectives with Atlassian capa...