Solutions Architect - Enterprise Service Management (Energy Sector )
G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
The Opportunity
Most Atlassian consultants spend their careers solving the same problems for the same kinds of customers. This role is different.
ServiceRocket is expanding into complex, regulated industries - including energy, utilities, and critical infrastructure. These customers don't just need someone who knows Jira. They need someone who can walk into a room with both an OT cybersecurity lead and a VP of IT, earn the trust of both, and design a solution that works within constraints that most consultants have never encountered: air-gapped networks, IEC 62443 compliance, OT/IT separation mandates, and asset management systems built for industrial control environments.
If you have that background, or the foundation to build it fast, this is a rare chance to do work that matters and to help ServiceRocket build the intellectual property and reference architecture that defines how the industry approaches these problems.
The Role
As a Solutions Architect, you are the strategic an...