Servicing Training Specialist - KYC

The Servicing Training Specialist - KYC at Wise is a pivotal role within the Servicing Operations team, focusing on the development and delivery of training programs that support the company's Know Your Customer (KYC) compliance initiatives. This position is integral to ensuring that all team members are equipped with the necessary knowledge and skills to adhere to regulatory standards and company policies.

In this role, the specialist will be responsible for facilitating engaging and informative training sessions, both in-person and virtual, tailored to the needs of new hires and existing staff. They will ensure that all training materials are current, meticulously maintained, and version-controlled. Additionally, the specialist will coordinate with various teams to schedule training sessions, manage logistics, and support continuous improvement projects by analyzing feedback and identifying areas for enhancement.

Ideal candidates should possess strong communication skills, a deep understanding of KYC regulations, and experience in training or instructional design. The ability to assess learning outcomes effectively and collaborate with cross-functional teams is essential. A proactive approach to continuous learning and staying updated with industry best practices will be highly valued.

While specific compensation details are not provided, Wise offers a dynamic and inclusive work environment that fosters personal and professional growth. Employees are encouraged to contribute to the company's mission of making international money transfers more accessible and cost-effective.

Joining Wise means becoming part of a global team dedicated to innovation and excellence in financial services. The company values diversity and inclusion, offering opportunities for career advancement and the chance to make a meaningful impact in the fintech industry.