Service Desk Analyst

The Service Desk Analyst position at Landmark Information Group (LIG) involves providing technical support within the company's Service Desk team. LIG is a leading provider of property and land data in the UK, offering comprehensive solutions to professionals in the property sector. The Service Desk team plays a crucial role in ensuring the smooth operation of LIG's services by addressing technical issues and maintaining system performance.

In this role, the Service Desk Analyst is responsible for monitoring system health, proactively identifying and resolving technical issues, and supporting the creation and management of various reports, including Mortgage Valuation Reports and RICS Reports. The analyst will also provide expert guidance on application setup and best practices, ensuring that clients receive timely and effective support.

Candidates should possess strong technical skills, particularly in system monitoring and troubleshooting. Experience with report creation and management, as well as familiarity with industry standards such as RICS, is highly desirable. Excellent communication skills are essential, as the role involves direct interaction with clients to provide guidance and support.

LIG offers a competitive compensation package, including a fixed salary and benefits such as professional development opportunities and a supportive work environment. Employees have access to resources that promote career growth and skill enhancement.

The company fosters a collaborative and innovative culture, encouraging employees to contribute ideas and take initiative. With a focus on professional growth and development, LIG provides opportunities for advancement within the organization, making it an attractive workplace for those seeking to build a career in the property data industry.