Senior Solutions Architect
The Senior Solutions Architect at Klaviyo plays a pivotal role within the Professional Services team, focusing on delivering high-impact implementations and strategic technical solutions for complex customers. This position involves leading scoped, post-sales engagements and shaping how work is delivered and scaled. Klaviyo is a company dedicated to empowering creators by making first-party data accessible and actionable, fostering personalized experiences in e-commerce and beyond.
Key responsibilities include owning strategic customer engagements from inception to successful implementation and long-term adoption. The role requires leading consultative conversations to clarify business objectives, defining Statements of Work (SOWs) that outline scope, deliverables, timelines, dependencies, and success metrics, and ensuring projects are delivered on time and within budget. Additionally, the Senior Solutions Architect acts as a strategic advisor, translating customer business goals into technical and operational solutions that leverage Klaviyo's platform capabilities and best practices.
The ideal candidate possesses over four years of experience in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a proven track record of leading enterprise-level projects. Essential skills include hands-on experience with modern web development languages and frameworks such as HTML, CSS, JavaScript, and general-purpose programming languages like Node.js or Python. A strong understanding of the martech landscape, including email, SMS/mobile, and customer data platforms (CDPs), is crucial. The role also demands excellent communication skills, the ability to engage and influence C-level and senior stakeholders, and a proactive, resourceful problem-solving approach.
Klaviyo offers a competitive base salary ranging from $112,000 to $168,000, determined by factors such as job-related skills, relevant experience, education or training, and work location. The total compensation package may include participation in the company's annual cash bonus plan, equity, and a comprehensive range of health, welfare, and well-being benefits. The role may require up to 10% travel for purposes such as new hire onboarding, client or partner work, team meetings, and industry events.
Joining Klaviyo means becoming part of a team that values unique backgrounds, experiences, and perspectives. The company fosters an environment where ambitious and collaborative teammates can thrive, focusing on delighting customers and empowering creators to own their destiny. Klaviyo is committed to providing generous benefits and supporting employees to do the best work of their careers.