Senior Solutions Architect
Cresta is seeking a Senior Solutions Architect to join their dynamic team, focusing on integrating Cresta's AI-driven customer experience platform with enterprise systems. This role is pivotal in ensuring seamless technical implementations and fostering strong relationships with clients. Cresta, born from the Stanford AI Lab, has raised over $270 million from leading investors and serves top companies like United Airlines, Cox Communications, and Marriott.
In this role, the Senior Solutions Architect will leverage expertise in Customer Experience (CX) and related ecosystems, including call center infrastructure, chat platforms, AWS services, and CRM integrations. Responsibilities encompass owning the technical architecture blueprint from pre-sales to post-sales, collaborating with internal teams, and ensuring technical wins by managing stakeholder expectations. The position requires close collaboration with Sales, Product, Marketing, and Engineering teams to meet customer needs.
Ideal candidates should have experience with telephony and contact center infrastructure (e.g., AWS Connect, Genesys, Five9), a strong understanding of integration options, APIs, iPaaS, and UI integrations. Proficiency in AWS, GCP, and Salesforce is essential, along with expertise in enterprise architecture, cloud platforms, AI/ML, and data systems. The role demands excellent organizational skills, the ability to manage complex processes with multiple stakeholders, and a consultative approach to solving customer problems.
Cresta offers a comprehensive benefits package, including medical, dental, and vision coverage, paid parental leave, a remote work setup budget, monthly wellness and communication stipends, and 20 days of vacation time. Compensation includes a base salary, variable components, and equity, with actual figures based on experience, skillset, and location.
Joining Cresta means becoming part of a forward-thinking company at the forefront of AI-driven customer experiences. The role offers opportunities for professional growth, collaboration with industry leaders, and the chance to make a significant impact in transforming customer interactions.