Senior Solution Consultant
The Senior Solution Consultant at Talkdesk plays a pivotal role in leading customer deployments, acting as both a trusted advisor and technical consultant. This position bridges the gap between customer stakeholders and Talkdesk's internal teams, ensuring alignment on business objectives, technical requirements, and project priorities. The role is based in Lisbon, Portugal, and is integral to Talkdesk's mission of revolutionizing customer experience through innovative cloud-based solutions.
In this capacity, the Senior Solution Consultant is responsible for managing strategic implementations for both new and existing customers. Key duties include project management, gathering and documenting functional and technical requirements, designing prototypes, configuring and integrating systems, building user acceptance testing guides, conducting testing, and delivering training. The consultant also develops visual representations of the customer's end-client journey and implements solutions involving custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's platform and third-party CRM systems.
Candidates for this role should possess a bachelor's degree in a technical field or have significant professional experience in a technical role. A minimum of three years in professional services, consulting, IT applications development, or software product development within a fast-paced SaaS environment is required. Experience with CRM systems like Salesforce and Zendesk, as well as contact center solutions, is preferred. Technical skills such as SQL/SOQL, JavaScript, and familiarity with diagram flowchart software like Visio or Lucid Chart are advantageous. A consultative approach, strong communication skills, and the ability to work cross-functionally in a dynamic startup environment are essential.
While specific compensation details are not provided, Talkdesk offers a comprehensive benefits package that includes paid volunteer days, supporting the company's commitment to community and environmental giving. Employees are encouraged to volunteer their time, support non-profits, and minimize their global footprint, reflecting Talkdesk's core values of community and environmental responsibility.
Talkdesk fosters a collaborative and innovative culture, emphasizing customer obsession, courageous innovation, diversity, equity, and inclusion, trust and transparency, and community and environmental giving. The company is recognized for its rapid innovation in the customer experience industry and offers opportunities for employees to make a meaningful impact. With a global presence and a diverse team, Talkdesk provides a dynamic environment for personal and professional growth.