Solutions Engineer - French Speaker
The Solutions Engineer - French Speaker at Talkdesk is a pivotal role that combines technical expertise with business acumen to drive digital transformation for French and European enterprises. As a trusted advisor, the Solutions Engineer collaborates closely with the regional Sales team to establish market relevance and differentiate Talkdesk's AI-powered solutions from legacy competitors. This position requires a hands-on practitioner who is adept at configuring conversational AI products, building live prototypes, and architecting solutions tailored to the unique nuances of the French market, including data sovereignty expectations and regulatory compliance such as GDPR. Fluency in both French and English is essential for effective communication with clients and internal teams.
Key responsibilities include designing, building, and configuring customized live proof-of-concepts featuring Talkdesk Autopilot and AI Agents. This involves hands-on prompt engineering, defining guardrails, setting up Retrieval-Augmented Generation (RAG) knowledge sources, and mapping conversational flows. The Solutions Engineer also provides consultative, business-driven solutions to prospective and existing customers, guiding them in transitioning from legacy IVRs to dynamic, AI-powered automation. Collaborating with the regional Sales team, the role focuses on establishing deal-level visibility that highlights Talkdesk's speed, agility, and AI superiority over competitors. Additionally, the Solutions Engineer maps out integrations between Talkdesk's AI suite and customer ecosystem technologies, such as CRMs, APIs, and legacy telephony via SIP Trunking, to support seamless, secure automation. The role also involves end-to-end sales lifecycle ownership, including pre-sales engineering support, solution qualification, custom architecture design, and post-sale upsell strategy. Presenting to French C-level executives, such as CIOs, CTOs, COOs, and Customer Experience Directors, is also a key aspect of the role.
Candidates should have at least 3 years of Solutions Engineering (Pre-sales) experience in an AI, Conversational AI, or SaaS/CCaaS environment. Practical, hands-on experience configuring chatbots, voicebots, virtual assistants, or cognitive search tools is required. A minimum of 2 years of related industry experience in Customer Service Software, AI, Workforce Engagement Management (WEM), or Business Intelligence is also necessary. Strong self-directed work habits with the initiative, creativity, and self-assurance required to thrive in a fast-paced, high-growth environment are essential. A Bachelor’s Degree in a technical field (Computer Science, Engineering, or similar) or equivalent practical experience is preferred. Fluency in both French and English is mandatory, with the ability to lead technical discovery calls in French and collaborate in English on roadmap features, bug reports, and technical documentation.
The compensation package includes an estimated annual salary ranging from €75,000 to €90,000, based on experience and qualifications. Additional benefits and perks may vary based on the nature of employment with Talkdesk. The role is based in Paris, France, with an estimated 20-50% travel requirement to customer sites across France and Southern Europe, as well as occasional international internal meetings.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The company fosters an inclusive culture where diverse perspectives drive innovation, empowering employees to shape the future of customer experience automation. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join Talkdesk as they shape the future of customer experience automation.