Senior Solution Consultant
The Senior Solution Consultant at Talkdesk plays a pivotal role within the Professional Services organization, focusing on delivering exceptional customer experiences through the implementation of advanced Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS) solutions. This position involves collaborating closely with both internal teams and clients to ensure seamless integration and adoption of Talkdesk's innovative products.
In this role, the consultant will lead strategic implementations, providing guidance and hands-on support to internal teams, external partners, and customers. They will drive post-implementation success by offering strategic advice, best practices, and actionable recommendations. Collaboration with internal teams, such as Product and Support, is essential to address feature requests, resolve issues, and deliver updates that align with customer needs. Additionally, the consultant will contribute to the development of CXA-specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.
Candidates should possess a Bachelor's degree in a technical field or have significant professional experience in a technical role. A minimum of 3 years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment, is required. Strong programming skills in languages such as JavaScript, Python, or TypeScript are essential, along with experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems. A consultative approach and the ability to communicate technical concepts to diverse audiences are crucial. Fluency in written and spoken English is mandatory, with additional language skills considered a plus.
The compensation package includes an On-Target Earnings (OTE) range of $117,000 to $178,000, with potential eligibility for long-term incentives in the form of equity and short-term incentives such as bonuses or commissions. Health insurance benefits encompass medical, dental, vision, life, and disability coverage, along with an Employee Assistance Program (EAP). Retirement benefits include a 401(k) plan. Paid time off is offered through an uncapped program for exempt employees and an accrual-based program for non-exempt employees, both subject to manager approval and consistent with business needs. Additionally, Talkdesk provides 14 paid holidays each year and paid sick leave, with policies varying based on employment status.
Talkdesk is recognized for its inclusive and diverse culture, with over 50% of its executive leadership team being women. The company emphasizes community and environmental giving, encouraging employees to volunteer their time and support non-profit organizations. Talkdesk has been recognized as a Best Company for Diversity and a Best Place to Work in the Bay Area, reflecting its commitment to fostering a positive and inclusive work environment.