Senior Solution Consultant - FSI
The Senior Solution Consultant - FSI at Talkdesk is a pivotal role within the Professional Services (PS) organization, focusing on delivering exceptional CXA and CCaaS solutions tailored to the financial services industry. This position involves leading strategic implementations, providing technical guidance, and ensuring customer success throughout the entire customer journey. The role is remote, offering flexibility to work from anywhere in the United States.
In this capacity, the consultant will spearhead the deployment of Talkdesk's cutting-edge solutions, collaborating closely with new and existing clients to address their specific use cases. Responsibilities include offering hands-on support to internal teams, external partners, and customers during the implementation phase, ensuring technical alignment and project success. Post-implementation, the consultant will drive customer adoption by providing strategic guidance, best practices, and actionable recommendations. Additionally, the role involves contributing to the development of CXA-specific templates, playbooks, and best practices to streamline deployments and maintain consistent implementation quality.
Candidates should possess a bachelor's degree in a technical field or have significant professional experience in a technical role. A minimum of three years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment, is required. Strong programming skills in languages such as JavaScript, Python, or TypeScript are essential, along with experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems. A working knowledge of foundation models, RAG, LLM orchestration, and AI toolchains is also beneficial. Excellent consultative communication skills, client management experience, and the ability to work cross-functionally in a fast-paced environment are highly valued.
The compensation for this role ranges from $123,000 to $205,000 annually, with potential for long-term incentives in the form of equity and short-term incentives such as bonuses or commissions. Benefits include comprehensive health insurance (medical, dental, vision, life, and disability), a 401(k) retirement plan, and an uncapped paid time off program for exempt employees. Additional perks encompass 14 paid holidays each year and paid sick leave.
Talkdesk is a global leader in Customer Experience Automation (CXA), redefining how brands interact with their customers through AI-driven solutions. The company fosters an inclusive culture where diverse perspectives drive success, and every voice is valued. Joining Talkdesk offers the opportunity to be part of a dynamic team committed to innovation and excellence in customer experience.