Senior Relationship Manager- Enterprise/Global Brands (Remote)
The Senior Relationship Manager will lead and expand strategic business relationships, driving retention, client satisfaction, and growth activities within an assigned portfolio of Global Enterprise accounts for Experian's Employer Services. This role involves developing executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments. The position reports to the Senior Director of Relationship Management.
Key responsibilities include creating and maintaining strategic account plans for top Global Enterprise clients, assisting in the renewal of existing business in partnership with the Client Development Executive, and owning client retention activities to ensure ongoing satisfaction and long-term relationship health. The role also involves generating client advocacy and referenceable success stories, marshalling cross-functional resources to ensure client satisfaction, and maintaining and expanding relationships within the client network across multiple buyer personas, stakeholders, and executive sponsors. Additionally, the Senior Relationship Manager will gather data and insights regarding usage, outcomes, and business value to ensure adoption and usage align with projected levels and strategic objectives.
The ideal candidate will possess a bachelor's degree or equivalent experience, along with over five years of complex relationship management experience supporting large, strategic, or Global Enterprise clients. Experience in Experian Employer Services, including areas such as Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA, is essential. The candidate should also have experience with consultative sales, customer service, executive relationship management, and project management. The ability to travel is required for this role.
Experian offers a competitive compensation package, including uncapped commission, core benefits such as medical, dental, vision, and matching 401K, and a flexible work environment with options to work remotely, hybrid, or in-office. The company also provides flexible time off, including volunteer time off, vacation, sick leave, and 12 paid holidays. Experian is deeply committed to creating an environment where everyone feels they belong and can excel, focusing on inclusion, authenticity, work/life balance, development, wellness, collaboration, and recognition. This people-first approach has earned Experian global recognition as one of the World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.