Senior Manager, Solutions Engineer (FSI)
Talkdesk is seeking a Senior Manager, Solutions Engineer (FSI) to lead and scale a team specializing in Financial Services and Insurance solutions. This role involves collaborating with Sales, Product, Engineering, Customer Success, and Professional Services to deliver AI-powered SaaS solutions that meet the unique needs of the FSI sector. The position is remote within the United States, reporting to the Senior Director of Solutions Engineering for the Americas.
The Senior Manager will be responsible for coaching, recruiting, and mentoring a team of solution engineers, fostering a culture of continuous learning and customer obsession. Key duties include developing scalable pre-sales processes, partnering with sales leadership to align on pipeline strategy, collaborating with product and engineering teams to address customer feedback, and managing team performance metrics. The role also involves engaging with client leadership to navigate escalations and ensure long-term customer success.
Candidates should have over seven years of experience in Solution Engineering or Pre-Sales, with at least three to five years in people management. A deep understanding of the FSI domain, including experience with complex enterprise deals and regulatory standards such as PCI-DSS, SOC 2, FINRA, and HIPAA, is essential. Hands-on experience with AI-powered SaaS solutions and a strong technical acumen are also required. Excellent communication skills and the ability to engage with technical and non-technical audiences are crucial.
The compensation package includes an on-target earnings range of $220,000 to $330,000 annually, with potential for long-term incentives in the form of equity and short-term incentives such as bonuses or commissions. Benefits encompass medical, dental, vision, life, and disability insurance, an Employee Assistance Program (EAP), a 401(k) plan, and an uncapped paid time off program for exempt employees. Additional benefits include 14 paid holidays each year and paid sick leave.
Talkdesk is a global leader in Customer Experience Automation, recognized for its innovative AI-first solutions that prioritize empathy, trust, and transparency. The company fosters an inclusive culture where diverse perspectives drive success, offering employees the autonomy to make a meaningful impact. With a strong presence in the FSI sector, Talkdesk provides opportunities for professional growth and the chance to shape the future of customer experience automation.