Senior Manager, Customer Experience
The Senior Manager of Customer Experience at RADAR will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR’s technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions teams, while also serving as a senior point of contact for external stakeholders. The Senior Manager drives operational standards, ensures customer satisfaction, and helps translate retail feedback into strategic enhancements. This position requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.
Key responsibilities include leading customer meetings and customer-facing programs, developing project plans and success metrics for each customer, creating documentation for optimized implementation processes, and collaborating with engineering and solutions teams on system and process improvements. The Senior Manager will also support complex implementation issues with optimization recommendations, monitor implementation metrics to identify improvement opportunities, and participate in implementation planning with optimization insights.
Required qualifications include 4+ years of experience in program management, process improvement, or a related field, experience owning B2B customer relationships, experience with retail technology implementation or retail operations, strong analytical and problem-solving skills, the ability to collaborate effectively across technical and operational teams, and strong attention to detail and follow-through. Preferred qualifications include a background in retail systems implementation or integration, experience with RFID, computer vision, or similar technologies, knowledge of project management methodologies, experience with data analysis and visualization, and a bachelor's degree in Business, Technology, or a related field.
Compensation for this role includes a base salary range of $160,000 to $200,000, determined by work location and additional factors such as job-related skills, experience, and relevant education or training. Additional benefits include equity, comprehensive medical and dental coverage, life and disability benefits, a 401(k) plan, flexible time off, and paid parental leave.
RADAR is a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything they do. The company values clear communication, balanced lives, diverse perspectives, and empathy-driven design. Joining RADAR offers the opportunity to reshape the physical world with digital precision, starting with retail and expanding far beyond.