Senior Data Analyst (CX)
Location: Poland, remoteSalary: 20.000 - 24.000 net PLN B2B or 16.600 - 19.900 PLN gross UoPContract type: temporary (18-month, potential for permanent position)Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!A few facts about us:Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.We currently rate at 4.7/5 in both Shopify and G2.Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.Currently, we hire over 150 fantastic people.About the role:By joining the Data Team as a Senior Data Analyst, you will become a crucial member of our 11-person team. You will work closely with our talented Data Analysts, Engineers and CX specialists to ideate, build, and refine data solutions for both reporting but what’s more important - recommendation engines which enable our CX department to focus on the most important customers and help them to maintain our relationships with them at the highest possible level.As a Senior Data Analyst (CX) you will:Support managers from the CX team (sales, customer success) in analyzing quantitative data; formulating correct business questions and hypotheses and conducting analyses that help to validate themTake a vital part in the project related to detecting upsell opportunitiesMaintain and develop reporting for our Tidio+ customersDevelop simple dashboardsEducate key stakeholders in the field of CX analyticsTake care of CX analytics tools needed to properly analyze our efforts in cooperation with our Data EngineersProactively analyze data to give recommendations on further development’s direction and improvementsTake part in long-term projects aimed at improving CX processes