Administration Ops Specialist (hybrid work model)

Location: Warsaw, hybrid (up to 2 days per week in the office: CIC Chmielna 73)Salary: up to 11 000 PLN on a B2B contract or 9 130 PLN gross on UoPTidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!A few facts about us:Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.We currently rate at 4.7/5 in both Shopify and G2.Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.Currently, we hire over 150 fantastic people.About the roleYou will take ownership of the company’s core administrative and operational workflows, covering contracts, documentation, and related lifecycle processes to keep the business running smoothly and without friction.As part of the 7-person Finance & Operations team, you will work closely with P&C, management, and external vendors, helping the company stay organized, efficient, and moving forward in a fast-moving environment where clarity and order matter. In this role, you will report directly to the Tax and Legal Manager.Do you thrive in order and enjoy bringing operational smoothness to everyday business processes?Are you someone who proactively takes action instead of waiting for instructions?If so, this role might be for you 🙂Most of your work will focus on administrative operations, with compliance and corporate admin being a smaller part of the scope.As the Administration Ops Specialist, you will:Own contract workflows for internal agreements (UoP & B2B): preparing contracts for signature based on existing templates, coordinating signatures, tracking status, renewals, and expiries.Support in managing vendor contracts end-to-end: from template-based preparation through signature, monitoring terms, deadlines, renewals, and key dates.Maintain and structure documentation in the Document Management System (version control, filing, repositories, and archiving discipline).Handle day-to-day contract and document operations (contract changes, courier flows, document requests)Support grants administration and reporting processes (documentation and reporting).Maintain corporate documentation flow (resolutions, POAs) and manage data room organization.Ensure consistency and standardization of documentation across processes.