Senior Customer Success Manager
The Senior Customer Success Manager at Diligent Corporation is a commercially driven professional responsible for overseeing the entire customer lifecycle, ensuring long-term satisfaction, and fostering product adoption. This role involves close collaboration with leaders of large multinational companies to address their governance challenges using Diligent's solutions. The position is based in Munich, Bavaria, Germany, and offers a hybrid work environment.
Key responsibilities include managing all phases of the customer relationship, from onboarding to renewal, ensuring seamless project execution, and maintaining regular communication to assess customer satisfaction and identify expansion opportunities. The Senior Customer Success Manager also coordinates with technical teams to meet customer needs, provides feedback for product improvement, and acts as a liaison between internal departments such as services, sales operations, marketing, and sales.
Candidates should have 5-7 years of experience in customer success, account management, or post-sales roles, with a proven track record of exceeding retention and expansion targets. Fluency in both Dutch and English is essential. Strong project management skills, excellent communication abilities, and experience working with C-level executives are required. A deep understanding of SaaS technologies and proficiency in Microsoft Office applications are also important.
Diligent Corporation offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. Employees have the opportunity to work in a collaborative and innovative culture, with access to global teams and diverse perspectives. The company is committed to fostering diversity and inclusion through various employee resource groups and educational initiatives.
Joining Diligent Corporation provides an opportunity to be part of a leading AI-driven governance, risk, and compliance SaaS provider. The company empowers leaders with technology, insights, and connections to drive greater impact and accountability. Employees are encouraged to think boldly, experiment fearlessly, and embrace change as an opportunity for growth.