Senior Customer Success Manager, AI Governance
Who We Are
Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on Gartner Peer Insights.
At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!
SENIOR CUSTOMER SUCCESS MANAGER, AI GOVERNANCE
ROLE OVERVIEW
AI governance is a critical space that is growing rapidly. As Senior Customer Success Manager, AI Governance, you will be focused on enabling Optro’s customers to succeed in developing, growing, and managing their programs. Working both on the ground with customers and with other Customer Success Managers to scale your impact, you’ll be the go-to-person for advising on complex customer needs and driving high-quality customer outcomes for AI governance across our portfolio.
This role offers a unique opportunity for a strategic problem solver with exceptional customer focus to build deep expertise in a critical space while leveraging customer context to shape the direction of Optro’s AI governance product offering.
RESPONSIBILITIES:
- Executive AI Governance Consulting: Partner with C-Suite stakeholders (Chief Risk Officers, General Counsels, and CDOs) as they establish their AI governance programs
- Product Adoption Strategy: Translate AI governance product capabilities into actio...