Senior Commercial Operations Analyst
Diligent Corporation is seeking a Senior Commercial Operations Analyst to join its Go-To-Market (GTM) Operations team. This role is integral to translating commercial strategies into scalable processes, including territory management, routing, coverage, reporting, and operational workflows. The ideal candidate will possess strong analytical and modeling skills, with hands-on experience across GTM systems and data environments. This position is hybrid, requiring approximately 50% office attendance, and is open to applicants based in the United States who can work East Coast hours.
In this role, the Senior Commercial Operations Analyst will be responsible for executing territory and coverage processes, managing tools like Fullcast, and overseeing account assignments and territory changes. They will support annual and in-year territory planning through scenario modeling, account segmentation, capacity analysis, and evaluation of proposed coverage changes. The analyst will also analyze sales performance, pipeline, productivity, and other commercial metrics to identify trends, risks, and opportunities, providing actionable recommendations to Commercial and Sales leadership. Additionally, they will build and maintain Salesforce dashboards, investigate and resolve complex operational and data issues across Salesforce, Fullcast, and the broader GTM data environment, and partner with GTM Systems to translate business requirements into scalable solutions.
Candidates should have over five years of experience in a Go-To-Market function, such as Sales Operations, Revenue Operations, Commercial Operations, Marketing Operations, or Sales Strategy & Planning. Strong hands-on experience with territory management, sales coverage, and sales planning processes is essential. Advanced Salesforce reporting and dashboard capabilities are required, along with strong analytical and modeling skills, including advanced proficiency in Excel or Google Sheets. The ability to translate large and complex datasets into actionable business insights and operational requirements is crucial. A strong understanding of core commercial metrics, including pipeline, conversion, bookings, sales productivity, capacity, coverage, retention, and expansion, is also necessary.
Diligent Corporation offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of creativity and innovation, encouraging employees to explore new ways of working and thinking. Diligent is committed to diversity and inclusion, promoting a diverse team through Employee Resource Groups and providing resources and education to support team development and understanding. The company is headquartered in New York City, with offices in Washington D.C., London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diligent Corporation is a leader in governance, risk, and compliance (GRC) SaaS solutions, serving over one million users and 700,000 board members across more than 130 countries. The company's products are used by 65% of Fortune 1000 companies. Diligent's mission is to empower leaders to drive greater impact and lead with purpose, providing a consolidated view of their entire GRC practice to manage risk, build resilience, and make better decisions faster.