Sales Operations Coordinator
Role Overview
The Sales Operations Coordinator owns the administrative and operational infrastructure that keeps the sales function running efficiently. This role is responsible for maintaining process integrity across the sales cycle, driving consistency across Salespeople, Account Managers, and related internal stakeholders, while ensuring leadership has accurate, timely information to support decision-making.
The successful candidate will oversee the sales workflow from inbound lead coordination through proposals, contracts, CRM administration, and internal handoff. The ideal candidate is highly organized, detail-oriented, and capable of building, maintaining, and improving the systems and workflows that keep the sales process accurate, efficient and consistent.
Key Responsibilities
1. Sales Process Coordination & Systems Ownership
- Own and maintain CRM hygiene, data integrity, pipeline accuracy, and real-time deal stage records to ensure leadership has accurate, timely sales information
- Design and maintain sales process templates, workflows, and checklists to standardise team operations
- Identify inefficiencies, implement improvements, and ensure consistency across Salespeople & Account Managers
2. Proposal & Contract Coordination
- Review sales call recordings and create tailored proposals that align with client needs, while ensuring accuracy and timely delivery
- Coordinate end-to-end contract processes; drafting, reviewing standard terms, tracking signatures, and maintaining a complete filing system
- Review redlined contracts and escalate non-standard contract clauses to leadership and follow through on resolution.
3. Inbound Lead Management
- Vet and triage incoming leads promptly against established ICP criteria
- Coordinate scheduling and assignment of inbound leads to the appropriate sales team member based on fit and availability
- Maintain lead tracking and log all activity in the CRM to ensure visibility.
4. Cross-func...