Sales Development Representative (Hybrid)

The Sales Development Representative (SDR) at KnowBe4 is a pivotal role within the sales team, focusing on initiating contact with potential clients and introducing them to the company's security awareness training and simulated phishing platform. This position is based in Clearwater, Florida, and offers a hybrid work environment, combining both in-office and remote workdays. KnowBe4 is a leader in cybersecurity solutions, dedicated to helping organizations manage social engineering threats by educating employees to make informed security decisions daily.

Key responsibilities of the SDR include proactively reaching out to cold prospects via phone and email to generate interest in KnowBe4's products. The role involves assessing the interest levels of these prospects to qualify them as potential customers. Once qualified, the SDR is responsible for passing these leads to the assigned Territory or Account Executives for further engagement and conversion.

Candidates for this role should possess familiarity with standard concepts, practices, and procedures within the IT security field, though this is considered a plus rather than a requirement. Proficiency in Gmail, Google Docs, and MS Office is essential, and experience with Customer Relationship Management (CRM) systems or other sales tools is advantageous. Strong verbal and written communication skills are crucial, along with a friendly phone demeanor and the persistence to engage prospects effectively. The ability to leave compelling messages and maintain organization in a results-oriented environment is also important.

KnowBe4 offers a comprehensive benefits package, including company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and completion bonuses. The company fosters a modern, high-tech, and fun work environment, emphasizing continuous professional development and a positive workplace culture.