Renewal Specialist Admin (Position located in Singapore)
The Renewal Specialist Admin at KnowBe4 in Singapore plays a pivotal role within the Global Renewal Specialist team, focusing on administrative tasks essential for the renewal, add-on, and upgrade processes. KnowBe4, a leader in digital workforce security, empowers organizations worldwide to make smarter security decisions daily. The company offers a platform that provides attack simulation and training, collaboration security, and agent security, leveraging 15 years of behavioral data to combat advanced threats.
In this role, the Renewal Specialist Admin is responsible for generating, sending, and revising renewal, add-on, and upgrade quotes for customers. Additional duties include refreshing outstanding quote proration and expiration, reviewing discounts, free months, and payment terms offered at initial purchase or prior to renewal, and acting as an additional reviewer of opportunity hygiene to ensure correct data entry and staging. The position also involves submitting won opportunities for processing, assisting with custom quotes, training new team members, and logging and monitoring personal team statistics daily.
Candidates should possess an Associate’s Degree or equivalent work experience and education. Proficiency with Gmail, Google Docs, MS Office (Word and Excel), and web browsers is required. Experience with Salesforce or other CRM systems is preferred. Strong verbal and written communication skills, excellent time management and organizational abilities, superior customer service skills, and the capacity to work with minimal supervision are essential. The role also demands strong collaborative and teamwork skills.
KnowBe4 offers a comprehensive benefits package, including company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. These benefits are part of a modern, high-tech, and enjoyable work environment. For more details about the benefits in each office location, please visit the company's careers page.
At KnowBe4, the company culture is characterized by radical transparency, extreme ownership, and a commitment to personal and professional growth. Employees are encouraged to take ownership of their responsibilities and are provided with opportunities for career development, including leadership skills training and career development resources. The company also promotes a culture of celebration, recognizing achievements such as birthdays, work anniversaries, sales goals, and company milestones. With offices in 11 countries, including Singapore, KnowBe4 offers a dynamic and inclusive work environment that values diversity and fosters a sense of community among its global team.