Renewal Manager, Enterprise - Americas

Hello! I’m Alex Head of Contract Management at Ashby. We are looking for a highly driven individual to guide our customers through renewal processes, taking an approach that aims to achieve success for both the customer and Ashby. We are building a team that takes pride in contract renewals work; this function serves an incredibly important role in the success of our customers and the business.

The Contract Management team at Ashby allows our Sales team to focus on supporting prospective buyers on their journey to becoming an Ashby customer, while simultaneously allowing our Customer Success team to focus on the growth and success of our existing customers. With this harmonious relationship and partnership across the internal teams, we are able to make renewal and contract conversations meaningful and relevant to the needs of our customers, providing a top tier experience with Ashby.

ABOUT THE ROLE 

We are looking for a Strategic Contract Manager to lead renewal cycles and manage contract inquiries for Ashby’s largest customers (typically 1,000+ employees). In this role, you will own complex negotiations, guide executives through commercial decision-making, and collaborate deeply across Sales, Customer Success, Product, Finance, and Legal to drive long-term, scalable outcomes for both Ashby and our customers.

You will manage multi-threaded enterprise renewals involving procurement, legal reviews, multiple products, and C-suite stakeholders. Success requires exceptional commercial judgment and creativity, executive presence, and the ability to simplify complexity while maintaining trust and momentum throughout the renewal process. Your work directly influences customer retention, expansion, and Ashby’s broader revenue strategy, with Ashby’s Operating Principles woven into our processes.

This position requires expertise in core contract management c...