Product Support Engineer
The Product Support Engineer at Fictiv plays a crucial role in providing technical expertise and support to both customers and internal stakeholders, focusing on structural hardware and fasteners used in industrial automation. This position is integral to Fictiv's mission of enabling hardware innovators to build better products faster by offering high-quality production and optimized supply chain logistics.
Key responsibilities include monitoring and responding to technical inquiries through Fictiv's system platform, delivering timely support via email, phone, and virtual meetings. The engineer addresses product-related questions concerning specifications such as dimensions, materials, tolerances, and CAD data. Additionally, the role involves analyzing customer requirements to recommend suitable alternatives, collaborating with customers and suppliers to investigate product issues, and ensuring accurate product information on the company's e-commerce platform.
The ideal candidate holds a Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field, with a minimum of four years of experience in product support engineering or a similar role. Strong verbal and written communication skills in English are essential, along with self-motivation, attention to detail, and the ability to manage multiple tasks simultaneously. A solid understanding of manufacturing processes, proficiency in 3D CAD software, and familiarity with GD&T principles are also required.
Fictiv offers a competitive salary range of $64,000 to $90,000 per year, based on experience. Employees benefit from a collaborative work environment that emphasizes professional growth and development. The company provides opportunities for learning and advancement, supporting team members in taking their careers to the next level.
Joining Fictiv means becoming part of a diverse and collaborative team dedicated to transforming how products are made. With a focus on innovation and customer success, Fictiv fosters an inclusive environment where employees are encouraged to share their unique perspectives and contribute to the company's mission.