Product Operations Manager, Implementation | Housing
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
In this role, you will drive scaling of our housing products, and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with our team, ensuring agility and effectiveness.
Key Responsibilities
- Lead end-to-end customer implementations across our product suite
- Program manage product launches, including creating enablement materials, running training sessions, and managing rollout timelines
- Own the customer feedback loop by synthesizing insights from Gong, support tickets, and surveys to drive product improvements
- Lead compliance, readiness, and operational projects for new and existing product offerings
- Manage ongoing customer engagements and identify expansion opportunities
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