Principal Product Manager – AI Decision Solutions

The Principal Product Manager – AI Decision Solutions at Experian is responsible for leading the strategic vision, discovery, and development of AI-driven products aimed at optimizing manual decision-making processes, particularly within credit and risk analysis operations. This role focuses on transforming complex operational needs into scalable digital solutions that enhance analyst productivity, improve decision quality, and reduce analysis time.

Key responsibilities include defining the product vision and roadmap for AI solutions that streamline manual decision-making desks, conducting continuous and structured discovery processes with clients to identify improvement opportunities, and translating market needs into concrete solutions that boost operational efficiency. The role also involves mapping personas, journeys, and operational challenges of analysts and risk managers across various market segments, as well as collaborating closely with design and engineering teams to develop rapid prototypes and evolve the product based on user feedback.

Required qualifications encompass the ability to transform complex problems into clear requirements and actionable roadmaps, a hands-on approach with strong analytical capabilities, and excellent communication and influence skills with senior stakeholders. The ideal candidate should also have experience with AI-enabled products, particularly in contexts supporting human decision-making, and familiarity with credit analysis processes, fraud detection, KYC, AML, or onboarding procedures.

Experian offers a dynamic work environment with opportunities for professional growth and development. Employees are encouraged to balance their careers with personal commitments, emphasizing well-being and inclusivity. The company has been recognized as a great place to work in multiple countries, reflecting its commitment to creating a supportive and innovative workplace culture.