Operations Support Associate
The Operations Support Associate at Mitratech plays a pivotal role in providing operational support to law firms through phone, email, and case management. This position is integral to the Law Firm Services team, ensuring seamless communication and assistance to clients. Mitratech, a leader in legal, risk, compliance, and HR technology solutions, fosters a dynamic and inclusive work environment that encourages innovation and professional growth.
Key responsibilities include responding to law firm inquiries via support tickets and phone calls, delivering timely and professional service. The associate will identify, escalate, and help resolve complex client and internal issues promptly. Additional duties involve coordinating tasks such as timekeeper management, data entry, inbox management, and guiding law firm contacts through website navigation, invoice formatting requirements, and submission processes. Utilizing CRM software like Zendesk is essential for managing daily support issues and phone calls.
Candidates must have a minimum of two years of experience in a customer support or operational support role. Strong verbal and written communication skills are essential, along with the ability to prioritize competing tasks and adapt in a fast-paced environment. Proficiency in Microsoft Office, problem-solving abilities, and a commitment to maintaining confidentiality are also required. A high school diploma or GED is mandatory, with a bachelor's degree in Business Administration, Communications, or a related field being desirable.
This role offers a competitive annual salary ranging from $70,000 to $72,000. Mitratech provides a comprehensive benefits package, including health insurance, flexible work arrangements, and professional development opportunities. The company values diversity and is committed to creating an inclusive workplace that supports individual excellence and fosters a culture of learning and enjoyment.
Mitratech's culture blends entrepreneurial spirit with enterprise investment, enabling rapid progress with leading-edge technologies. Employees are encouraged to bring fresh perspectives and enthusiasm, contributing to a team that thrives on collaboration and innovation. Joining Mitratech means becoming part of a global team dedicated to simplifying complex operations and delivering exceptional service to clients worldwide.