Onboarding (KYC) Specialist

OUR MISSION IS TO ENABLE EVERYONE TO BUILD WEALTH

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday, we serve over 5 million clients, with more than €30 billion in assets under management—a testament to the scale and trust we’ve built in just a few years.

THE ROLE

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service.

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

WHAT YOU NEED TO HAVE

- Proficiency in English (C1 or above)

- Customer-orientated approach

- Good time management and multitasking skills

- Willingness to learn and develop

- Adaptiveness to a rapidly changing environment

 

BONUS POINTS

- Previous experience in customer service

- Understanding of the stock market and the fintech industry

- Fluency in another language

  

WHAT YOU'LL DO

- Communicate with clients in English/Bulgarian

- Deal with incoming inquiries via chat and email

- Review, analyze, and verify client onboarding documents

- Input and validate client data

- Conduct due diligence and risk assessments on new clients

- Channel client’s feedback

- Working on a 24/7 schedule, organized in shifts

  

WHAT WE OFFER

- Comprehensive training program to adapt to the insights of the business

- Upskill trainings throughout your career

- Full appreciation of your talent and ideas

- Generous remuneration package

- Excellent social benefits, including 25 days off, a sports card and private health insurance

Are you ready to accelerate your career with us? We'd love to hear from you!

We thank all applicants, but only candidates...