Manager, Technical Account Management (TAM) Team (Remote)
As the leading provider of open source database solutions, Percona helps organizations achieve their business and technical goals through world-class database software, support, and services.
We are looking for an experienced, customer-focused Technical Account Manager (TAM) Team Manager to lead our global team of Technical Account Managers. Our TAMs serve as trusted advisors and technical advocates for some of Percona's largest and most complex enterprise customers, helping them navigate technical challenges, coordinate internal resources, and maximize the value of their partnership with Percona.
In this role, you will be responsible for developing and supporting a high-performing team, ensuring operational excellence, and building strong relationships across Customer Success, Sales, Support, Consulting, and Engineering. You will help the team proactively identify customer needs, remove obstacles, manage escalations, and deliver a consistently excellent customer experience.
Our ideal candidate is an organized, proactive, and approachable leader who enjoys bringing people together to solve problems. You communicate clearly, build trust easily, and know how to get things done in a collaborative, cross-functional environment. You have a solid understanding of the database technology landscape and open source ecosystem, but you don't need to be the deepest technical expert in the room. Instead, you know how to leverage the expertise of others, ask the right questions, and ensure the team has the resources and support needed to succeed.
WHAT YOU WILL DO
Team Leadership & Development
- Lead, coach, and develop a global team of Technical Account Managers, fostering a collaborative, accountable, and customer-focused culture.
- Provide regular coaching, performance feedback, and career development opportunities to help team members grow professionally.
- Manage team capacity, customer assignments, and workload distribution to ensure appropriate covera...