Manager, Solutions Engineering - Commercial
The Manager, Solutions Engineering - Commercial at Talkdesk is a leadership role focused on guiding a team of Solutions Engineers (SEs) within the Commercial Vertical. This pre-sales position emphasizes coaching and mentoring SEs to engage in value-driven conversations with customers and partners, design compelling solution demonstrations, and develop problem-solving architectures that integrate Talkdesk's solutions into client environments. The role also involves close collaboration with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure overall customer success.
Key responsibilities include leading the Solutions Engineering team in developing and executing go-to-market strategies to increase market penetration, which involves customer-facing activities, hiring, onboarding, and retaining team members. The manager will partner with the Health and Life Sciences (HLS) Sales leader to drive business growth by identifying opportunities aligned with Talkdesk's solution differentiators and strategic imperatives. Additionally, the role requires bringing a growth-oriented pre-sales perspective to opportunity qualification and pursuit for the HLS team, as well as growing and developing the Global Solutions team by hiring according to the team's growth plan, identifying process and operational improvements, and setting visionary goals that elevate the entire SE organization. The manager is expected to nurture a positive outlook, can-do attitude, and growth mindset, keeping SEs motivated in a fast-paced and ever-changing environment. Leadership qualities that inspire collaboration and trust are essential to influence multiple stakeholders in support of Talkdesk's global sales strategy. This includes building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives, sales, professional services, and other value-add teams in Global Solution Engineering. The manager will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent. Partnering with internal teams such as Product, Engineering, and Support is also crucial to ensure the timely delivery of feature requests, bug fixes, and support requests.
The ideal candidate should have at least 3 to 5 years of experience leading Sales Engineering teams and serving as a member of Sales leadership. A strong knowledge of Commercial accounts is required, along with executive presence and a coaching mentality. Familiarity with AI systems and a willingness to obtain AI certification are also preferred.
Compensation for this role includes an on-target earnings (OTE) pay range of $205,000 to $305,000, with potential eligibility for long-term incentives in the form of equity and short-term incentives such as bonuses or commissions. Benefits encompass medical, dental, vision, life, and disability insurance, an Employee Assistance Program (EAP), and a 401(k) plan. Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees, both subject to manager approval and consistent with business needs. Additionally, the company provides 14 paid holidays each year and paid sick leave, with exempt employees having uncapped paid time off and non-exempt sick leave following accrual standards, both subject to manager approval and consistent with business needs.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. The global team of innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. The company fosters an inclusive culture where diverse perspectives drive success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around them. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join as the company shapes the future of customer experience automation.