Lider de Backoffice I

The "Líder de Backoffice I" position at Experian involves leading a team of back-office agents within the company's antifraud operations. The role is based in São Carlos, Brazil, and focuses on monitoring and ensuring the quality and efficiency of the team's performance in detecting and analyzing anomalies in real-time. Experian is a global leader in data and technology, providing solutions for credit analysis, authentication, and fraud prevention.

Key responsibilities include managing the team's production and quality metrics, conducting regular feedback sessions, overseeing work schedules, and ensuring adherence to company standards. The leader will also perform audits to verify the accuracy of analyses, develop action plans for continuous improvement, and serve as the primary point of contact for reporting tasks and processes within the antifraud operations.

Candidates should possess a high level of concentration and focus, proficiency in Microsoft Office, and clear, assertive communication skills. A completed or ongoing higher education degree is required. Experience in team leadership and management is considered a differential. The working hours for this position are from 6:30 PM to 12:30 AM.

Experian offers a dynamic work environment that values diversity and inclusion, providing opportunities for professional growth and development. The company has been recognized as a Great Place to Work™ in multiple countries and holds a strong commitment to employee well-being and career advancement.