Launch Manager

GOAL FOR THIS ROLE

As a Launch Manager at Truemed, you’ll play a critical role in helping high-growth, high-volume, and complex merchants unlock the full value of our platform. You’ll partner closely with enterprise-level brands to integrate HSA/FSA eligibility into their commerce stack, enhance the customer experience, and align our technology with their business objectives to drive measurable growth.

This is a merchant-facing role that calls for a strategic blend of 60% business acumen and 40% technical expertise, requiring you to deeply understand each partner’s goals while delivering solutions tailored to Truemed’s product offerings.

As a trusted expert on the Truemed platform, you’ll guide merchants through the implementation process, including payment integrations, post-purchase survey workflows, custom API development, and compliance with HSA/FSA regulations, ensuring they are positioned for long-term success.

WHAT DO YOU MEAN BY TECHNICAL?

At Truemed, our Launch Managers are both technically skilled and able to guide merchants and maintain a high degree of trust for the project plan from contract signature through to launch of their integration. This role goes beyond implementation and requires a deep understanding of the Truemed product suite to address partner-specific requirements as they arise. You’ll work at the intersection of commerce, compliance, and consumer experience, helping brands leverage Truemed’s platform in innovative ways.

OUTCOMES FOR THIS ROLE

1. Drive Urgency & Maintain Enthusiasm While Guiding Partners Through Implementation Design and deliver clear and actionable onboarding plans, manage partner expectations, and drive onboarding progress to get partners up-and-running as quickly and seamlessly as possible. Reduce friction during the integration process and serve as a reliable subject matter expert as questions arise.

2. Ensure Successful Launches

Maintain launch timelines and perform appropriate testing prior to launch,...