Junior Integration and Enablement Associate
The Junior Integration and Enablement Associate at Ozow plays a pivotal role in supporting the integration and activation processes for small and medium-sized enterprise (SME) merchants. Ozow, a leading fintech company based in Cape Town, South Africa, specializes in providing secure, automated electronic funds transfer (EFT) payment solutions. The company is dedicated to making payments more accessible, secure, and convenient for both businesses and consumers.
In this role, the associate is responsible for monitoring integration health, identifying and resolving configuration issues, and ensuring seamless integration for SME merchants. This involves regular monitoring of integration reports, triaging issues based on urgency and business impact, and reconfiguring merchant integration settings as needed. The associate also serves as a technical support resource throughout the integration and activation process, diagnosing and fixing integration issues, and escalating complex cases to senior team members when necessary.
Candidates should possess a relevant qualification in information technology, computer science, information systems, engineering, or a related field, or have equivalent practical experience. A background of 1 to 3 years in a technical support, integrations, or IT-related role is preferred. A basic understanding of web technologies such as REST APIs and webhooks is essential, along with proficiency in using reporting tools, spreadsheets, and ticketing or alerting systems. Familiarity with compliance and security requirements, including PCI-DSS, KYC, AML, and POPIA data protection obligations, is advantageous.
While specific compensation details are not provided, Ozow offers a dynamic work environment with opportunities for professional growth and development. The company fosters a culture of innovation, diversity, and inclusivity, encouraging employees to push the boundaries of what's possible and make a positive impact through their payment solutions.
Joining Ozow means becoming part of a fast-growing fintech company that is redefining digital payments in South Africa and beyond. Employees are encouraged to embrace change, develop cross-functional skills, and contribute to the company's mission of fostering financial inclusion and innovation in the digital economy.