IP Operations Operator (Quality Assurance Specialist)

The IP Operations Operator (Quality Assurance Specialist) at Coupang plays a pivotal role in safeguarding the platform's market integrity by ensuring that all products are authentic and comply with intellectual property regulations. This position is integral to Coupang's mission of providing a trustworthy and secure shopping experience for customers.

In this role, you will be responsible for systematically reviewing product listings, brand information, and seller data to identify and mitigate potential intellectual property risks. You will apply internal Standard Operating Procedures (SOPs) to assess and make determinations on system-generated cases, verifying the legitimacy of products and sales channels through thorough document reviews. Additionally, you will contribute to system maintenance by configuring and adjusting specific parameters to enhance the accuracy of monitoring tools. Maintaining high accuracy and productivity, you will document each decision clearly and assist in analyzing recurring patterns or anomalies in data.

Ideal candidates should have experience in customer service, data entry, content moderation, e-commerce operations, or administrative roles. A keen attention to detail is essential, as the role involves handling repetitive and high-volume investigative tasks. The ability to quickly absorb complex rules and consistently make objective, data-driven judgments is crucial. Proficiency in Chinese is required, with basic to intermediate English reading and writing skills to navigate internal systems and policy documents. Familiarity with Google Suite or Microsoft Office and the ability to operate multiple web platforms simultaneously are important. A strong sense of integrity and professionalism is necessary to handle sensitive information and uphold the platform's trustworthiness.

While not mandatory, a background in law, business, or technology is advantageous. Adaptability and a proactive work attitude are beneficial, as the role may involve responding to new project requirements and process changes.

Coupang offers a dynamic and innovative work environment, encouraging employees to contribute to the company's rapid growth and success. Joining Coupang provides an opportunity to be part of a team that is redefining the e-commerce landscape and delivering exceptional value to customers.

This position is based in Taipei, Taiwan, and offers a unique opportunity to be part of Coupang's expansion in the region.