Inside Sales Representative

As an Inside Sales Representative at Auctane, you will play a pivotal role in driving user adoption of ShipStation, our e-commerce shipping processing and automation platform. This position involves clear communication with prospective users, assisting merchants throughout their trial process, and converting trial users into subscribers. You will collaborate closely with Sales, Marketing, and Support teams, serving as a customer advocate for future product enhancements.

Your primary responsibilities will include assessing the needs and interests of new trial merchants to determine their fit for ShipStation, understanding their business objectives, and demonstrating how ShipStation can add value. You will work to close deals by overcoming objections and persuading customers to become long-term subscribers. Maintaining relationships throughout the trial period, encouraging repeat business, and upselling additional features are also key aspects of this role. Additionally, you will collaborate with peers and other departments to maintain a competitive advantage and improve performance.

The ideal candidate will have a bachelor's degree in Business or a related field, with a minimum of 1-2 years of SaaS sales experience as an inside sales representative. A proven track record of exceeding sales goals, the ability to make high volumes of calls to warm leads, and excellent telephone and personal demeanor are essential. Strong organizational, written, and oral communication skills, along with the ability to describe products and match their advantages to customer needs, are also required.

Auctane offers a comprehensive benefits package, including a flexible time-off policy, 12 paid holidays, a 401(k) employer matching program, and annual merit reviews. Employees enjoy a hybrid work schedule with in-office days on Tuesdays, Wednesdays, and Thursdays, as well as weekly catered lunches and access to an on-site fitness center. Health and wellness options include medical, dental, and vision plans, along with an Employee Assistance Program offering up to eight free mental health sessions.

At Auctane, we foster an inclusive, casual, and upbeat work environment where the personality and opinions of each team member are valued. We aim to provide a safe space where employees can be themselves and thrive. With opportunities for professional growth and development, Auctane is an excellent place to advance your sales career.