Information Technology Support Technician - Courtroom Technology
The Iowa Judicial Branch is seeking a detail-oriented and innovative Information Technology Support Technician to join our team. This role is pivotal in providing technical support for courtroom audio/visual systems, digital recording technologies, and general information technology needs across the Iowa Judicial Branch. The position ensures that courtroom technology operates reliably during judicial proceedings, assists users with hardware and software issues, and maintains compliance with Judicial Branch digital recording standards. The role requires strong problem-solving skills, attention to detail, and the ability to provide excellent customer service to judicial officers, staff, attorneys, and court users.
Key responsibilities include ensuring all courtrooms have fully functioning audio and visual systems through regular testing, monitoring, and troubleshooting. The technician will effectively operate and manage digital recording management software used to record official court proceedings, monitor compliance with Judicial Branch digital recording policies, and organize, maintain, and archive digitally recorded court proceedings to ensure accuracy and availability. Additional duties involve purging digital recordings according to Judicial Branch retention policies, processing requests for copies of digitally recorded proceedings, and assisting the District Court Administrator with transcript requests. The role also encompasses organizing and configuring courtroom technology equipment, including bench A/V components and cable management, ensuring efficient use of space.
The ideal candidate will possess a high school diploma (or high school equivalency diploma) and at least one year of experience in computer science or a related field. Experience may be substituted with related education on the basis that successful completion of thirty semester hours or academic equivalent equals one year of experience. Preferred qualifications include four years of experience in computer science, business systems analysis, management information systems, or a closely related field, with at least one year of hands-on work in AV equipment setup, maintenance, and troubleshooting. Essential skills include general knowledge of computer hardware, software, and troubleshooting techniques, strong attention to detail and organizational skills, effective problem-solving abilities for diagnosing technical issues, the ability to maintain confidentiality and secure sensitive information, strong customer service and communication skills, and reliable transportation with a willingness to travel as required.
The position offers a competitive salary range of $52,936.00 to $83,678.40 annually, with adjustments possible based on relevant experience above the minimum qualifications. The Iowa Judicial Branch provides an excellent benefits package, including paid holidays, vacation, and sick leave, participation in the Iowa Public Employees’ Retirement System (IPERS) retirement plan, and an employee discount program. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., based in Council Bluffs, Iowa, with travel required to judicial locations within the assigned counties.
Joining the Iowa Judicial Branch means becoming part of a collaborative and positive work environment with talented and passionate team members who will help you grow and learn. This role offers the opportunity to make a meaningful impact on the justice system by ensuring the reliability and effectiveness of courtroom technology, thereby supporting the fair and efficient administration of justice.