Implementation Consultant - Aftersales (German Speaking)

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
 
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
 

Purpose of the role

To act as source of expertise internally and for Keyloop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed to quality and time-managements expectation set forth by the signed order and within the legal frameworks.

The role will engage with customer remote and onsite (alongside other Keyloop teams and functions) - ensuring accurate discovery, documentation, configuration, training and post go-live support in line with Keyloop deployment methodology Surestart.

Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes.