Hybrid Patient Support Coordinator

A Patient Support Coordinator at Montu acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.

This is a hybrid role, working 3 days in our office based in Winnersh Triangle and 2 days from home after completion of training.

Some weekend working is required across a 5 day week.

8.30am to 5.30pm (1x hour lunch break)

Key responsibilities:

- Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.

- Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.

- Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.

- Patient Guidance: Provide patients with information about their medications.

- Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.

- Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues

- Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.

- Collaboration with remotes to action things on site

Skills, experience & qualifications:

- 2 years plus customer service experience

- Working in a healthcare environment advantageous but not essential

- Excellent attention to detail

- Good understanding of working a highly regulated industry and following policies and SOPs

- High leve...