Guest Experience Agent - Florence (m/f/d)

As a Guest Experience Agent at Numa in Florence, you will be at the forefront of redefining hospitality by ensuring every guest enjoys a seamless and memorable stay. Numa is a forward-thinking hospitality brand that offers thoughtfully designed accommodations in Europe's most vibrant neighborhoods, blending simplicity with innovation to transform the guest experience.

In this role, you will serve as the primary point of contact for guests, managing communications through phone, email, and WhatsApp. Your responsibilities will include handling booking modifications, providing local recommendations, and addressing any inquiries or concerns with professionalism and care. Additionally, you will create a welcoming atmosphere for guests upon arrival, guide them through the check-in process, and offer personalized suggestions to enhance their stay.

The ideal candidate is passionate about hospitality and enjoys interacting with people to create positive experiences. Strong communication skills in English and Italian are essential, with proficiency in additional languages considered a plus. Comfort with various communication tools and platforms, including email, WhatsApp, and booking systems, is required. The role demands flexibility to work rotating shifts, including weekends, to meet the needs of our guests.

Numa offers a dynamic and supportive environment where creativity thrives, providing opportunities for professional growth and development. Employees can immerse themselves in the Numa lifestyle with complimentary stays and share exclusive discounts with friends and family. The company fosters a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel innovation.