Global HR Service Delivery Specialist - L&D/Training Operations
The Global HR Service Delivery Specialist – Academy Operations at Clifford Chance is a pivotal role within the firm's Human Resources department, focusing on the seamless delivery and continuous enhancement of global learning and Academy services. This position ensures that learning programs, Academy processes, and learner experiences are consistently and efficiently executed across all regions. The role collaborates closely with HR, Learning & Development, Talent, business stakeholders, and external providers to coordinate Academy activities, manage learning systems and data, resolve queries, and support global capability-building initiatives.
Key responsibilities include coordinating global Academy programs, learning events, and training sessions, as well as managing learning administration processes through various HR platforms such as Workday, Salesforce, and Qualtrics. The specialist provides exceptional customer service to global colleagues, offering guidance on training and development opportunities, and serves as the first point of contact for Academy-related queries and escalations. Maintaining accurate learner records, attendance data, and completion tracking is essential, along with supporting program communications, learner enrollment, calendar management, and logistics. Additionally, the role involves monitoring service delivery performance against agreed standards, identifying opportunities for improvement, and supporting the standardization of Academy processes and documentation.
Ideal candidates should possess strong HR operations, learning administration, or service delivery experience, with excellent attention to detail and a passion for creating a seamless employee learning experience. Proficiency in HR platforms such as Workday, Salesforce, and Qualtrics is advantageous. The role requires effective collaboration with various stakeholders, including HR Business Partners, regional HR teams, employees, managers, and external training providers. A commitment to continuous improvement and the ability to implement new operational processes to maximize efficiency are also key aspects of the position.
Clifford Chance offers a comprehensive benefits package that supports various aspects of personal and professional life, including financial, wellbeing, lifestyle, and family-friendly benefits. The firm provides a flexible working environment, allowing employees to balance work and life effectively. Additional benefits include medical, dental, and vision coverage, life insurance, disability benefits, flexible spending accounts, and a tax-deferred savings plan. Employees also have access to mental health and wellness resources, work-life balance support, and paid time off. The firm encourages ongoing career development through mentorship programs, regular appraisals, and internal mobility opportunities.
Clifford Chance fosters an inclusive and collaborative culture where diverse perspectives and backgrounds are recognized and valued. The firm supports personal and professional growth through long-term people and talent strategies, as well as learning and development initiatives. Employees are encouraged to take charge of their development and drive their performance, with the firm investing in their success. Clifford Chance's commitment to inclusion is evident through various employee networks, including Accelerate>>> (gender parity), REACH (race equality), Arcus (LGBTQ+), Enable (disability support), and Mental Health Champions. These networks aim to create a supportive and inclusive environment for all employees.