Forward Deployed Engineer

The Forward Deployed Engineer at C3 AI is a pivotal role within the Services team, focusing on delivering exceptional product support and ensuring customer success. This position involves direct engagement with clients to assess and resolve inquiries, implement necessary changes on the C3 AI platform, and maintain high-quality product support standards. C3 AI is a leading enterprise AI software provider, offering a suite of integrated products designed to accelerate digital transformation across various industries.

Key responsibilities include becoming an expert in the C3 AI platform and tools to assist customers in building their applications. The role involves debugging, troubleshooting, modifying, and unit testing applications and solutions. Additionally, the engineer will assess and prioritize customer product change requests, validate them before upgrades, and contribute to the evolution of the customer support organization by implementing industry best practices. Maintaining professionalism and courteousness in all interactions is essential.

Candidates must possess a bachelor's degree, with an advanced degree preferred. A minimum of 2 years of experience in software application development is required, with 6+ years for a senior position. Proficiency in JavaScript, experience with test automation tools, and a proven ability to collaborate across organizations are essential. The role demands effectiveness in dynamic, fast-paced environments. Consulting expertise is preferred.

C3 AI offers a competitive compensation package, including a base salary ranging from $90,000 to $145,000, along with excellent benefits and a generous equity plan. The company fosters a culture of innovation, curiosity, integrity, and collective intelligence, providing employees with opportunities for professional growth and development.