Field Clinical Coordinator

Company Overview: Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting  journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

Responsibilities

 
Training & Assistance for Nurses & Care Teams
Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings Provide on-site and remote support to address common device and system issues
Ensure compliance with facility protocols and company guidelines during device use
Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
Support nursing teams in performing basic patient reviews for stable patients
Maintain strong clinical understanding, communication, and bedside interaction skills
 
On-Site Troubleshooting & Technical Support
Respond promptly to service requests to resolve device malfunctions or connectivity issues
Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
Replace or maintain faulty devices to ensure uninterrupted clinical operations
Ensure all necessary firmware updates are applied to keep devices performing optimally
 
Device Installation & Setup
Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
Ensuring proper device calibration, pairing, and network connectivity
Performing initial setup tests to verify full functionality before leaving the site
 
Compliance & Safety Adheren...