Enterprise Services Engineer
The Enterprise Services Engineer (ESE) at Tanium plays a pivotal role in delivering hands-on technical expertise to clients through both remote and on-site engagements. Operating within a collaborative team environment, ESEs work alongside Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers to ensure the successful deployment and maintenance of the Tanium platform. This role is integral to achieving customer-specific outcomes in Operations, Risk, Compliance, Asset, and Security domains.
In this capacity, ESEs are responsible for operationalizing, administering, and maintaining the Tanium platform to address complex technical challenges. They identify opportunities for clients to derive greater value from the platform and provide consistent, clear communication to meet customer needs. Additional duties include conducting daily health checks on assigned accounts, collaborating with Technical Support Engineers on strategic customer activities, and contributing to documentation such as best practices and playbooks.
Candidates for this role should possess a BA/BS degree or equivalent experience, along with over five years in IT or consulting and systems administration or engineering. An active Secret security clearance is required, with higher clearances preferred. Hands-on experience with the Tanium platform is advantageous. Essential skills include strong troubleshooting abilities, effective verbal and written communication, and a broad technical knowledge base encompassing endpoint security, systems management, and utility scripting languages like Bash, PowerShell, VBScript, or Python.
While specific compensation details are not provided, Tanium offers a comprehensive benefits package that includes medical, dental, and vision plans, family planning benefits, health savings accounts, flexible spending accounts, transportation savings accounts, a 401(k) retirement savings plan with company match, life, accident, and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
Tanium fosters a culture emphasizing collaboration, respect, and diversity. The company has been recognized on the Forbes Cloud 100 list for ten consecutive years and continues to be acknowledged as a great place to work. Employees are encouraged to contribute to their communities through volunteer time off (VTO), with five days allocated annually for this purpose.