Enterprise Service Manager - ServiceNow
The Enterprise Service Manager - ServiceNow at Clifford Chance is a pivotal role within the Enterprise Service Management team, focusing on digitizing HR service delivery through the ServiceNow platform. This position collaborates closely with Global HR and HR Application Management to implement employee self-service portals, AI-assisted query handling via NowAssist, and structured case management, thereby enhancing operational efficiency and employee experience.
Key responsibilities include partnering with HR to review and redesign workflows, configuring ServiceNow capabilities to support HR services, and developing the firm's digital front door, CCNow, to unify employee services across various business functions. The role also involves maintaining the service catalogue, capturing operational intelligence, integrating systems, and leveraging data insights to drive continuous service improvement.
Candidates should have experience delivering ServiceNow applications for HR service delivery, including self-service portals and case management. Proficiency in deploying AI-assisted capabilities within ServiceNow, such as NowAssist and virtual agent configuration, is essential. A strong understanding of Enterprise Service Management principles, workflow analysis, and the ability to collaborate effectively with diverse business functions are also required.
While specific compensation details are not provided, Clifford Chance offers a competitive salary package commensurate with experience. The firm provides a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development. Employees enjoy a collaborative and inclusive work environment, with a focus on continuous learning and growth.
Clifford Chance is a leading international law firm with over 30 offices worldwide, committed to delivering high-quality legal services. The firm fosters a diverse and inclusive culture, offering employees opportunities to work on complex and impactful projects. Joining Clifford Chance provides a chance to be part of a dynamic team dedicated to excellence and innovation in the legal industry.