Engagement Manager
The Engagement Manager at OneTrust serves as the senior delivery sponsor for strategic and complex customer engagements, providing governance, executive alignment, and escalation leadership across large implementations. This role is integral to ensuring that customers achieve value faster and with fewer delivery risks. The position is based in London, United Kingdom, and is part of OneTrust's Customer Experience team.
In this capacity, the Engagement Manager leads executive governance across assigned accounts, including Steering Committees, governance forums, and senior stakeholder reviews. They are responsible for identifying delivery, commercial, and relationship risks early, driving clear actions to contain them, and leading major escalations while supporting recovery planning on at-risk engagements. The role also involves partnering closely with Project Managers to support delivery decision-making without taking over day-to-day project execution.
Candidates should have over six years of experience in leading Professional Services, enterprise software delivery, or strategic consulting roles supporting complex customer implementations. A bachelor's degree in a relevant discipline or equivalent practical experience is required. Strong experience working with complex enterprise customers in fast-moving, high-accountability delivery environments is essential. Proven ability to lead senior stakeholder conversations, including executive and C-suite audiences, and experience handling major escalations and driving recovery actions across cross-functional teams are also necessary.
While specific compensation details are not listed, OneTrust offers a comprehensive benefits package that includes healthcare coverage, flexible paid time off, equity RSUs, annual performance bonus opportunities, retirement account support, over 14 weeks of paid parental leave, career development opportunities, and company-paid privacy certification exam fees. Specific benefits may vary by country.
OneTrust is committed to fostering a diverse and inclusive culture, encouraging employees to collaborate and celebrate in person. The company provides opportunities for career growth and development, supporting employees both professionally and personally.